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Confidentiality

We attach particular importance to the protection of your personal data.

We are committed to protecting the privacy of all visitors to the website kussbus.lu (hereinafter referred to as "Website"). Below you will find all the information regarding our privacy policy and the use and protection of your personal information (hereinafter referred to as the "Privacy Policy").

By visiting this Website, you agree to the collection, use and transfer of information about you in accordance with the applicable legal provisions and our privacy policy detailed below.


Article 1 - Nature of information collected

When you visit our Site, we collect certain data.

Each time we access our site, we save the data relating to your connection, such as the type or version of the browser used, the operating system used, the URL of the reference (the web page visited previously), the name host of the computer issuing the request (IP address), the time of the request to the server and the geographical location of the connection.

We may also collect information about your use of our site, as well as information that you may communicate to us through a message or comment.

Our privacy policy applies to each time you access the site, regardless of the technical means implemented to do so, such as including, mobile phone, tablet, mobile applications, computer, or via social networks etc. In this case we may collect technical information from your mobile device or your use of the Website or service via a mobile device. Unless you have chosen to remain anonymous by your device and / or the platform settings used, this information can be collected and used automatically.

Article 2 - Use of your data

The information collected essentially allows us to provide you with the most comfort and speed possible.

We may also use your information for analytical and statistical purposes, to manage, support, improve and expand our business and services, as well as to get your point of view on the service, and to notify you from time to time of material or material changes, developments of the site or our services.


Article 3 - Transmission of data

Your personal data will be transferred and stored on servers hosted by AWS (Amazon Web Services) in Frankfurt (Germany).

Your personal data will only be passed on to third parties if this is necessary for contractual purposes, such as the transfer of data relating to your booking to the partner carrier.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

In the event of a merger, sale, acquisition or exposure of the business with another legal or commercial entity, your information may be disclosed or transferred to our new business partners, new owners, or their advisors.


Article 4 - Security and data retention

We take all necessary steps to protect your information against unauthorized access and against unlawful processing of your data, accidental loss, destruction, and any damage to your data.

We will retain your information for a reasonable period of time, or as long as the law requires.

Any transmission of information over the internet is not completely secure. Although we take all measures to protect your information, we can not guarantee the security of the data transmitted to the Site. The transmission of your data is therefore at your own risk. Once we have received your information, we will use strict security procedures and features to try to prevent unauthorized access.

Article 5 - Use of cookies

To facilitate your browsing on our Site and to allow you to benefit from our offers, Utopian Future Technologies SA may use "Cookies" for technical reasons. You do not expose yourself to any risk by accepting the use of this system. On the other hand, they record information relating to the navigation of your computer on our Site (the pages consulted, the date and time of the consultation, etc.).

We use Cookies to give you quicker and easier access to likely topics that may be of interest to you. This one allows us in particular to establish statistics on the visits made on our site.

You can configure your browser settings to notify you when Cookies are being used, and you can decide on a case-by-case basis if you want to accept or exclude cookies. Declining Cookies may however limit certain features of our Site.

Article 6 - Using Google Analytics

 
The Site uses Google Analytics, a web analytics service of Google Inc. ("Google"). Google Analytics uses "cookies", text files stored on your computer that allow an analysis of the use of the Site. In addition, this Site uses the Google AMP Client ID API service to unify the tracking of user activity on AMP pages and non-AMP pages via Google Analytics. The Google tracking codes on this Site use the "_anonymizeIp ()" function. This function ensures that IP addresses in the member countries of the European Union or in the signatory states of the EEA Agreement are only processed in abbreviated form, to prevent any possibility of personal identification. The full IP address is sent to a Google server in the United States for abridgement only in exceptional cases. Google will use this information on behalf of the operator of this Site to evaluate your use of the Site and to report on the Site's activities, and to provide the Site Operator with additional services related to the use of the Site and to the use of the Internet. The IP address transmitted by your browser as part of Google Analytics will not be aggregated to other Google data. You can prevent cookies from being saved by configuring your browser for this purpose; however, we inform you that in this case, you may not have the full functionality of the Site. You may also prevent the collection of data generated by the cookie and related to your use of the Site (including your IP address) by Google and the processing of such data by Google by downloading and installing the browser plugin available at the following link : http://tools.google.com/dlpage/gaoptout?hl=de

Article 7 - Use Customer Relationship Management Services

Utopian Future Technologies SA uses Freshdesk and Freshchat from Freshworks as a customer relationship management service. By contacting us via Chat, Mail, Facebook, Twitter, or phone we create a customer ticket to be able to keep track of our conversation and make analyzes to improve our customer service.
 
We will use different social media channels named below:
 
Facebook
Instagram
Twitter
LinkedIn
 
In order to use our application we have the need to verify your data what we do by sending a verification code by SMS. We use the Textbelt service to verify your phone number.
 
Regarding the payment of the Kussbus service, we work with Stripe.
 
To be able to do customer surveys we use the Survey Monkey service.
 

Article 8 - Contact

You can contact us by e-mail [email protected] or by post Utopian Future Technologies S.A., 59 Boulevard Royal, L-2449 Luxembourg.

In general, you can send us at the same addresses your comments, questions, suggestions and requests concerning the use that we make of your personal data.

Article 9 - Requesting your recorded data

You can contact us by e-mail [email protected] or by post Utopian Future Technologies S.A. 59 Boulevard Royal, L-2449 Luxembourg if you wish to have a copy of all your personal data registered with Utopian Future Technologies SA.

Article 10 - Deleting your data
 

If you wish that we delete all your personal data, please use the contact possibilities mentioned in article 8.
 

Article 11 - Modification of our privacy policy

We reserve the right to modify our privacy policy. Any modification will be published on the Site.


In case of interpretation problems, only the French version of these conditions is valid.